My Canadian Pharmacy: Frequently Asked Questions


Dear visitors, we appreciate the time you take in order to learn more about our services and how they can help you along the way to a healthier life and frugal living. Please look up the answers to any questions you might have concerning our services and trivia. If the answer is not there, you can send us your query via email – the response will be swift!


Are generic drugs similar to the originals?

In a nutshell – yes, they are. Generic drugs are exact copies of brand medicines in terms of their composition, effects, potency, safety and adverse events. Think of generic and brand drugs as of the same substance produced by different manufacturers

Why do generics look different from brand drugs?

Such attributes as color, shape, and lettering are all subject to copyright owned by the respective copyright holder. The bottom line is that if you spot a generic that looks like its brand counterpart, reconsider buying it, because it is a counterfeit product.

Are generics as safe and effective as their brand equivalents?

They most certainly are, and this is the basic point and the reason for them growing steady in popularity. As a matter of fact, pharmacists are allowed to give you generics in lieu of brand preparations, so this should answer all of your safety and efficacy related questions and lift every doubt you might still have had.

Generics cost so much less, how come?

There is solid logics behind the price formation for both generic and brand medicines; you be the judge of which of them is fairer. The price of the brand medicine is dramatically affected by research and developing stage, as well as other investing that is invariably involved in the process of manufacturing a new drug. More than that, flagman pharmaceuticals are constantly developing new drugs. By not lowering the price for their existing products (ever, even when the funds invested initially are won back by sales and the invention starts bringing profits) researching laboratories secure funding for their new discoveries.

Generic manufacturers, on the other hand, totally skip any investing other than materials and workforce, which naturally is reflected in the price of the final product. Whether or not you have a wish or financial possibility to help corporations invent new drugs is a matter of individual choice.

Can I make an email query for a drug I cannot seem to find listed?

My Canadian Pharmacy service is all about customers being helped with finding the right drug for the right money, so the answer to this one is a positive yes. Let us know whenever you’ve hit a dead end searching for a certain medicine, and we will point you in the right direction. The only thing left for you to do will thus be to choose the vendor by price offer – and click the merch home for a safe and anonymous delivery.

Are the drugs listed here FDA-approved?

Every medicine that is referred to on the pages of our resource are approved by FDA or FDA equivalent of the producing country.


Do you provide medical consultation?

We can arrange for a web chat or a phone call from a US-licensed healthcare provider. However, we are not distributors of medical help to individuals, and in case you wish for us to facilitate a virtual consultation with such specialist you should take responsibility for potential misunderstanding, misinterpretation or misuse of information received during such consultation. It cannot substitute an actual checkup with your physician and is only dispensed for educational purposes.

Do you offer automatic refills?

We provide personal healthcare management services, and automated refills are part of it. This service is helpful when you have a complex therapy course running or several concurrent therapy measures that are hard to keep track of. It is also a good idea to opt for automated refills when your therapy involves a rare medication or the one that sells out quickly.

Do you have a newsletter subscription service?

We most certainly do. Receiving newsletters from our company will bring numerous perks: firstly, it is a surefire way to keep updated on everything that’s important in the world of pharmaceuticals and online drugstore retailing.

Can I unsubscribe from your newsletters?

Subscribing and unsubscribing are simple processes that require only a few steps and are absolutely reversible whenever you have a change of heart. We respect the privacy of our customers and remove you from our mailing list the moment you express such a wish. Further on, this is how you get alerts for craziest sales of the moment, special prices, clearances, offers and so much more – as a VIP customer, you get to learn about them before broad public, which means you land the hottest and the most attractive options. And finally, we regularly distribute treats for our loyal customers that come in form of discount coupons, promo codes and giveaways.

I receive spam emails with the name of your service. What should I do?

You let us know about it upfront! It is also a good idea to get ready with the information that our customer support representative will ask you in order to investigate the mater: the email address of the sender, the content of the messages, the frequency with which the spamming emails appear in your inbox, and any other details that you find important. Please try to be objective and make certain that it is our service that you receive the messages from, since our unsubscribe process is fairly simple and foolproof, and if you continue receiving unwanted messaging chances are that you are being harassed by imposter service.

Do you have customer support service?

Our service provides customer support related to finding information, goods, services, offers and more, as well as facilitating the use of our platform and helping to solve issues that might arise in the process of using it. Feel free to contact us in case you fail to find the answer to your question on this page, or if you need more detailed guidance in response to your query. Our customer service reps work full hours distributing assistance to clients, and you can rest assured that your case is very important to us. Sometimes though getting back with the response might take up to several working days in connection with occasional workload.


What shipping methods can I choose from?

For the time being, we ship products with Regular Airmail and Express Courier (this latter can only be chosen if you order within the USA). Delivery cost with Regular Airmail is $15 and delivery with Express Courier is $25. Deliveries with Regular Airmail are free of charge provided that the subtotal of the order is $150.00 and above; delivery with Regular Airmail takes up to 21 days. Express Courier deliveries take between 8 and 14 days and are free for orders starting from $300.00.

What is an estimated delivery time?

Your estimated delivery time will depend on the shipping method chosen at check out page. Orders shipped with Regular Airmail arrive within three weeks after confirmed shipment and those shipped with Express Courier are to be expected no later than after two weeks from the shipment date.

Do you ship outside of Canada?

Yes, we do. We ship internationally. You can check if your country is on our list of destinations.

The package is damaged. Can I receive a refund?

If this is the case, you should take pictures of the damaged goods and attach them to the complaint email together with a detailed description of what is wrong. Send the email to our Customer Support address. We will get in touch with you shortly and advise on how you can be reimbursed or refunded. A regular practice for such cases is to reship the order free of charge.

What type of packaging do you use?

Orders shipped from our warehouse get shipped in a discreet package. We will only state minimal information needed for the goods to reach the destination, such as your address and name. The nature of the goods ordered will not be stated. Packaging is also done with regard to the safety of the goods contained therein.

I didn’t receive my order within the stipulated timeframe. What do I do?

If you do not receive the order after the estimated delivery period is over, you should let us know about it via email. Include the details of your order. We will find out what happened and advise you specifically about what can be done

How do I receive my order?

Delivery courier will get your order directly to your door. You will need to personally receive the order and sign the receipt.

Do I need to sign the receipt paper personally?

Yes, you do. A personal signature is required for the delivery to be finalized.

What if I am away from home at the time of delivery?

If you happen to not be home when the delivery courier comes, they will leave a notice for you about the envelope to be picked at your local post office. You can also get in touch with the delivery service in order to arrange a more convenient time of delivery.

How do I place an order?

Add the chosen items to your shopping basket. Check your order carefully before proceeding to check out page. Choose your bonus pills, shipping and payment method and enter your personal information in the required fields. If you have a promotional code or a discount coupon to redeem, enter it in the corresponding field. Make sure that the information you provided is updated and accurate. Confirm your order and check your email for a confirmation message. Do not reply to our message, it will be generated automatically.

How can I use my discount code / coupon?

Discount codes are entered within the corresponding field at check-out page. If you have questions on where to find your promotional and discount codes, send us a query via email or check our newsletters and / or home page.

What payment methods do you accept?

You can pay with Visa, Master Card, American Express or eCheck. Choose a payment method that is convenient for you at the check out page.

I changed my mind. Can I cancel my order?

The order can be cancelled up to the moment when it is shipped. After that, the process becomes irreversible. We call upon our customers’ responsibility and accuracy in making shopping decisions before they go through with ordering and paying.

Is order information confidential?

Every bit of information that you share with us automatically becomes our responsibility to safeguard. We engage the most secure and up-to-date tools in order to ensure your complete confidentiality. It concerns every aspect of your experience with us, starting from registering as a member and subscribing (or opting out of newsletters, for that matter) to receiving the ordered goods in unmarked plain packaging. The billing information you receive from us never discloses the nature of merches purchased through our platform.

Is my personal information protected?

For matters related to collecting, storing and retrieving the information shared by our customers we employ the most secure digital tools available at the present day. We will never use the information shared with us for purposes, other than those required for service distribution and clearly stated at My Canadian Pharmacy website.